Delivery & Returns
Christmas Delivery
| Delivery Option | For delivery before Christmas, order by: |
|---|---|
| *Standard Delivery |
Friday 20th December 2pm |
|
**Next Day |
Friday 20th December 2pm |
*During the Christmas period, Royal Mail cannot always guarantee to meet their published timescales for Standard Delivery.
**DPD may be unable to deliver before midday if a Morning Delivery is required.
Extended Christmas Returns Policy
Items purchased online as gifts from 1st November can be returned up until 14th January 2025.
Normal exclusions apply and our standard returns and refund terms & conditions apply.
European Delivery
We now ship to Europe, please visit www.mountainpaws.eu
Delivery
| Delivery Option | Delivery Information |
|---|---|
| FREE Standard Delivery |
Delivery within 2-3 working days. Standard Delivery is available for UK addresses only. Deliveries are Tracked and made by Royal Mail Monday to Saturday. We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions. Delivery does not require signature. |
|
£4.99 - Next Working Day Delivery (Free on orders over £50) |
Next Day Monday to Friday if ordered by 2pm. Next Working Day Delivery is available for UK addresses only. Deliveries made by DPD Monday to Friday. A signature is required on delivery. Orders placed before 2pm Monday to Thursday will be despatched on the same day and delivered the next working day. Orders placed on a Thursday (after 2pm) or Friday (before 2pm) will be despatched on Friday and delivered Monday (excluding Public Holidays). Orders placed on a Friday (after 2pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday (excluding Public Holidays). We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions. |
|
£6.99 - Morning Next Working Day Delivery |
Morning Delivery Monday to Friday if ordered by 2pm. Morning Delivery is available for UK addresses only. Deliveries made by DPD Monday to Friday. A signature is required on delivery. Orders placed before 2pm Monday to Thursday will be despatched on the same day and delivered the next working day before 12 midday. Orders placed on a Thursday (after 2pm) or Friday (before 2pm) will be despatched on Friday and delivered Monday before 12 midday (excluding Public Holidays). Orders placed on a Friday (after 2pm), Saturday or Sunday will be despatched on the following Monday and delivered Tuesday before 12 midday (excluding Public Holidays). We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions. |
|
£8.99 - Saturday Delivery |
Saturday Delivery if ordered by 2pm. Saturday Delivery is available for UK addresses only. Deliveries made by DPD on Saturday. A signature is required on delivery. Orders placed before 2pm Monday to Friday will be delivered on Saturday in the same week (excluding Public Holidays). Orders placed on a Friday (after 2pm), Saturday or Sunday will be delivered the following Saturday. We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions. |
|
European Delivery |
Exclusions apply to the following postcodes for next day orders. We deliver within 2 working days to: AB 31-35, 36-38, 41-54, 55-56 - FK 17-21 - G 83 - GY 9 - HS 1-9 - IV all - KA 27, 28 - KW 0-14, 15-17 - PA 20-78 - PH 15-18, 19-29, 30-31, 32-33, 34-44, 45-48, 49-99 - TR 21-25 - ZE all. Northern Ireland and offshore island deliveries will take longer than two days.
Returns
If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days. The cost of return will be at your expense.
1. Download and print the Returns Form
2. Pack your product(s) preferably in its original box and packaging. Products must be in the condition you received them with all packaging and labels attached.
3. Ship your return by your preferred method. We recommend that you send the parcel using a delivery service that insures you for the value of the items. The item is your responsibility until it reaches us.
4. Return your product to:
Lifemarque Returns Department
2 The Old Brick Kiln Industrial Estate
Monk Sherborne Road, Ramsdell
Hampshire RG26 5PR
United Kingdom
If you have any questions or need assistance, please contact our Customer Services on +44 (0)118 981 1433 (Lines open Monday - Friday, 9am - 4pm).
Once your return has been received and inspected by our returns department, you will get confirmation that a refund has been issued.
Wrong, Faulty or Damaged Items
If you have received a wrong (different than displayed online) or damaged item you can return it within 30 days from the shipping date. If the item is faulty, you have 3 years from the order date to file a warranty claim. Return the item using your preferred method, please send us proof of payment and we will refund the costs. If proof of payment for the return is not supplied to us we will refund you an estimated cost of return postage.
